Dealzmodo Hack: Making iTunes Work For You
I never thought I would have to call on a professional relationship in this way. The company explained to me that a number of gift cards had been intercepted and stolen during delivery to legitimate retailers, including the card I purchased.
As an apology, I was offered a few free months of Apple Music, the same discount you get when you buy a new Apple Watch. I thanked Apple for re-enabling my account, but expressed my concerns over how this was allowed to happen in the first place. MassGenie, the company who sold me the stolen gift card, also eventually apologized and refunded me for the purchase.
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Excellent customer support should not be an afterthought: for years at Apple, it was one of the defining features of the company, but it seems that time is passing. Apple did tell me, however, that my detailed documentation will allow it to review and improve its customer-service processes. All in all, I was locked out of my account for roughly two months.
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Had I not taken advantage of my internal Apple contacts, I may not have gotten my account back. I spent a large part of those two months in a kind of grief, mourning not only the loss of a collection of media built up over a decade and a half, but also all the products I owned that no longer functioned as they were supposed to.
The company I had given so much money to over the years could revoke my access to everything with just the press of a button. This whole ordeal made me wonder if I want to continue using Apple products.
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